1. Who We Are

Designer Plans is a residential building design practice operating in South East Queensland. ABN 19 824 217 117. QBCC Licence 15204075. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

For any privacy-related enquiries, contact us at hello@designerplans.au or call 0402 109 167.

2. What Information We Collect

We collect personal information that is necessary to provide our building design services. This may include:

• Your name and contact details (phone number, email address)
• Your property address and details about your project
• Information you provide when submitting a quote request or enquiry via our website
• Correspondence between us and you

We do not collect sensitive information (such as health, financial, or government identifier information) unless it is directly relevant to your project and you have consented.

3. How We Collect It

We collect personal information when you:

• Submit an enquiry or quote request through our website contact form
• Contact us by phone, email, or in person
• Engage our services and enter into a service agreement

Our website does not use cookies, tracking pixels, or third-party analytics tools. We do not use Google Analytics or any equivalent service.

4. How We Use Your Information

We use your personal information to:

• Respond to your enquiry and provide the services you've requested
• Prepare quotes, concept designs, and documentation for your project
• Liaise with councils, certifiers, and consultants on your behalf (where you have engaged us to do so)
• Comply with legal and regulatory obligations (including QBCC requirements)

We do not use your information for marketing purposes unless you have explicitly consented. We do not sell, trade, or rent your personal information to third parties.

5. Disclosure to Third Parties

We may disclose your personal information to third parties in limited circumstances, including:

• Specialist consultants (structural engineers, town planners, surveyors) engaged as part of your project, where necessary
• Local councils and relevant government authorities in connection with development applications
• Our IT service providers who help us operate our business systems, under confidentiality obligations

We will not disclose your information overseas except where required by law.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Project files and correspondence are stored securely. When information is no longer required, we take reasonable steps to destroy or de-identify it.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of information that is inaccurate, out of date, or incomplete
• Complain if you believe we have not handled your information in accordance with the APPs

To make a request or complaint, contact us at hello@designerplans.au. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at designerplans.au/privacy-policy.html. Continued use of our services after changes are published constitutes acceptance of the updated policy.

9. Contact Us

Designer Plans
Phone: 0402 109 167
Email: hello@designerplans.au
Service areas: Brisbane · Gold Coast · Ipswich